How to understand the dynamics of conflict so that you can stop the damage and enable transformation, drawing on lessons from war-zones to boardrooms.

The politician’s bodyguard and I relaxed on the winter-browned lawn under the pleasant warmth of the South African sun. But his story was chilling my heart. “I once knew a man who was a troublemaker,” he said, “a scourge in our community.”

Nonchalant, he continued his story. “One day I saw him on the bus, and I knew that now was the time. I went up to him, and I put my knife into him, and he died, right there, on the floor of the bus. It was a good thing I did, because he was a bad man.”

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